From: 16/May/2024 14:00 CEST We are still working on solving the problem with logging into the Moodle app. You will always be able to log into the Moodle app via a QR code on your profile at moodle.aau.dk. "Profile" > "View QR code".

From: 20/Mar/2024 08:00 CET Dear user At the moment, you may experience problems when using the following IT service(s) at AAU: Microsoft Teams. E.g. Teams might restart unexpectedly. The following locations are affected: The problem is with Microsoft. They are working on a solution. Best regards, ITS Support – https://serviceportal.aau.dk/ (You receive this message because you have subscribed to service information from ITS. You can subscribe and unsubscribe to our emails on https://www.serviceinfo.dk)

From: 01/Sep/2021 08:00 CEST To: 01/Sep/2021 15:30 CEST Dear user We’re writing to inform you that we’ll be performing scheduled maintenance on the following system(s): Short-term power outages are hereby notified in FRB7B on the ground floor and FRB7B5 both basement, living room and 1st floor. During our maintenance work, you’ll experience that the service can be used partly. We continuously perform system maintenance to ensure that AAU can provide solid IT services. We sincerely apologise if the system maintenance is of any inconvenience to you. Best regards, ITS Support – support@its.aau.dk (You receive this message because you have subscribed to service information from ITS. You can subscribe and unsubscribe to our emails on https://www.serviceinfo.dk)

From: 06/Sep/2021 09:00 CEST Dear user At the moment, you may experience problems when using the following IT service(s) at AAU: It is currently not possible to use search on aau.dk. The following locations are affected: All ofAAU We are working on resolving the issue as fast as possible, and apologise for the inconvenience the system interruptions may cause for you and your work. Best regards, ITS Support – support@its.aau.dk (You receive this message because you have subscribed to service information from ITS. You can subscribe and unsubscribe to our emails on https://www.serviceinfo.dk)

From: 06/Sep/2021 10:00 CEST To: 06/Sep/2021 10:30 CEST Dear user We’re writing to inform you that we’ll be performing scheduled maintenance on the following system(s): We will upgrade the Cisco AnyConnect VPN on Monday, September 6 at 10 o''clock. When you log in to VPN, you are told that there is a new client program. It downloads and upgrades the program. It may occur that the computer must be restarted. During our maintenance work, you’ll experience that the service can be used as usual. We continuously perform system maintenance to ensure that AAU can provide solid IT services. We sincerely apologise if the system maintenance is of any inconvenience to you. Best regards, ITS Support – support@its.aau.dk (You receive this message because you have subscribed to service information from ITS. You can subscribe and unsubscribe to our emails on https://www.serviceinfo.dk)

Case is solved and now closed! From: 06/Sep/2021 11:00 CEST To: 06/Sep/2021 13:20 CEST Scanpas works again.

Case is solved and now closed! From: 02/Sep/2021 08:30 CEST To: 02/Sep/2021 10:50 CEST Deic has fixed an error with the log file running full. Unfortunately it gave a lot of problems with Moodle, but they fixed themselves when Panopto was ok again :-) Downtime for Panopto was about 8:30 - 10:50